Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Orders are processed as quickly as possible after payment is confirmed. Processing times may vary depending on the product, order volume, fulfillment location, weekends, and holidays.
Once your order has shipped, you will receive shipping confirmation and tracking information when available.
SHIPPING & DELIVERY ESTIMATES
Delivery estimates are displayed at checkout or on applicable product pages when available. These estimates are not guaranteed delivery dates.
Because Raven & Ruin works with third-party fulfillment and shipping partners, delivery times may vary by product and destination. Carrier delays, weather, holidays, customs, and other circumstances outside our reasonable control may affect delivery.
MULTIPLE-PACKAGE ORDERS
Items within the same order may occasionally be fulfilled from different locations. As a result, your order may arrive in multiple packages at different times. You will not be charged additional shipping fees solely because an order is divided into multiple shipments.
SHIPPING COSTS
Applicable shipping charges, if any, will be displayed during checkout before your purchase is completed. Shipping rates may vary depending on the products ordered, destination, and available shipping methods.
TRACKING
Tracking information will be provided when available after your order ships. Please allow time for the carrier’s tracking system to update after receiving your tracking number.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing complete and accurate shipping information at checkout. Please contact us as soon as possible if you notice an error in your shipping address.
Once an order has entered fulfillment or shipped, we cannot guarantee that the address can be changed. Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by law.
LOST, DAMAGED, OR INCORRECT ORDERS
If your package arrives damaged, contains an incorrect item, or appears to have been lost in transit, please contact us as soon as possible with your order number and relevant details. For damaged items, photographs of the item and packaging may be requested so we can investigate the issue with our fulfillment or shipping partner.
INTERNATIONAL SHIPPING
International shipping availability may vary by product and destination. Customers are responsible for any applicable customs duties, import taxes, or fees unless otherwise stated at checkout, subject to applicable law.
DELIVERY DELAYS
While we work to provide reasonable delivery estimates, delays caused by shipping carriers, customs authorities, severe weather, holidays, or other circumstances outside our reasonable control may occur.
CONTACT US
If you have questions about the shipment of your Raven & Ruin order, please contact us using the contact information provided on our website.